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To Become an Attentive Listener . . . •tObserve a person’s physical presence to see how their body language aligns with their message. •tRecognize what is being said on the surface.•tEngage your intuition to hear the meaning, purpose, and motivation behind their message. •tBe aware of your own internal responses and how you are feeling.•tPut yourself in their shoes to better understand their perspective.