Susan C.Young Quotes

If you want to be successful, how you show up to life matters.
Susan C.Young
Like it or not, your life—what works well and what doesn't—is largely the result of the first impressions you have created along the way.
Susan C.Young
For some, putting in the time or work to be prepared and live deliberately is natural. For others? It’s work. However, as in the words of Thomas Jefferson, "If you want something you have never had, you must be willing to do something you have never done.
Susan C.Young
Are you ready to explore what it takes to move beyond where you are to where you want to be? You came to the right place.
Susan C.Young
Begin by asking yourself if you are currently showing up to your life, your business, and your relationships in a way that is cultivating an extraordinary life.
Susan C.Young
Having moved from Florida to Wisconsin, it has been an interesting exercise for me to attend networking events where I did not know a soul. I would silently scan the room to see who was approachable and who was not. It was those individuals who put out the approachable vibes whom I would be magnetized toward to engage in conversation.
Susan C.Young
Are you being approachable when you are around new people? Ever not know what to say? Simply smile when you make eye contact. This is a subliminal invitation to help others feel safe—allowing a conversation to follow naturally.
Susan C.Young
As humans, we are all insecure to a certain degree, and we don't want to risk looking stupid, being rejected, or feeling awkward.
Susan C.Young
An approachable person intuitively knows how to set new acquaintances at ease and create a safety net for them to be vulnerable and authentic.
Susan C.Young
Welcome" is a word to use often! Leaders who maintain an open-door policy inspire trust, teamwork, and healthier communication. They are more likely to earn respect, gain buy-in, and foster collaboration.
Susan C.Young
When individuals feel comfortable approaching their leaders, their confidence to share ideas, discuss problems, and offer suggestions is strengthened. It emboldens them to take personal ownership and perform at higher levels within the organization.
Susan C.Young
Unfortunately, unapproachable leaders create a tense environment that may prevent their people from bringing their best strengths and talents or challenges and solutions forward.
Susan C.Young
Since your habits and hygiene will all help you feel great, look great, and improve the quality of your life, isn’t it worth your effort to make them a part of your reality?
Susan C.Young
Punctuality has been called a “homely, but solid virtue.” Although it is not fancy, it is a strong reflection of a person’s character.
Susan C.Young
Arriving on time for your engagements demonstrates preparation, respect, integrity, and enthusiasm, all of which serve to make a positive impression on the people whom you are meeting, especially when they are depending on you—or paying you!
Susan C.Young
When you have scheduled an appointment, or have made a commitment, you have essentially made a promise. Keep your promises. Being punctual demonstrates your consideration for others and that you can be depended upon.
Susan C.Young
Be on time! If you have a 15-minute appointment—keep it at fifteen minutes unless there is mutual agreement to continue.
Susan C.Young
When beginning a conversation, ask the other person, “Do you have time to speak right now?” If they say no, you can say, “I have some valuable information to share with you. What time would work best for you?
Susan C.Young
What steps can you take to prepare before meeting others to ensure that when you do show up, you are bringing your very best to the table?
Susan C.Young
Wouldn’t you like to arrive to any event or situation with a sense of confidence and ease that things are as they need to be?
Susan C.Young
Get ready to take on the world from a position of personal power, strength, and intention!
Susan C.Young
Your first impressions will often occur within a limited window of opportunity—and if you blow it— the opportunity may be lost forever.
Susan C.Young
Why leave your success up to dumb luck or accident when you can take a stand, make a plan, and be proactive in your pursuits and possibilities?
Susan C.Young
Prime yourself for success and demonstrate to others that you are diligent, reliable, and trustworthy.
Susan C.Young
Care enough to take deliberate steps and get ready through thoughtful discipline, research, organization, and effort. It will impress others and give you the winner’s edge to live and give your best.
Susan C.Young
You can shift other people's attitudes by shifting your own. When people project rudeness, impatience, and intolerance they attract the same in return. If someone looks like they are having a difficult day, you can shift their world by simply sharing a kind word.
Susan C.Young
Modeling for others a sincerely positive and encouraging countenance will not only enrich their lives, it can foster trust and appreciation for you. This subtle technique of mirroring can help others feel compatibility with you and lead them to feel better about themselves. A win for everybody!
Susan C.Young
5 Tips for Mirroring Others1.tBody language. When they smile, you smile. When they lean back in their chair, you lean back in your chair. When they cross their legs or fold their arms, you do the same.2.tVocabulary or specific words. Notice their language and the words they choose and use—their keywords, expressions, expletives, or phrases. 3.tCommunication style. People receive, process, and deliver information in different ways. Notice whether someone is results driven or relaxed, emotional or pragmatic, talkative or observant. Recognizing their style will enable you to adapt your style to theirs to build rapport and improve communication.4.tVocal style. a.tSpeech rate—If they are talking fast, you talk fast. If they are talking slowly, you talk slowly. Consider rhythm, pace, and tempo. b.tVolume—If they are speaking quietly and softly, match their volume. c.tTone—Mirror their emotion, tone, and pitch. You can even seek to mirror their grammar and dialect, as long as it is discreet and respectful.
Susan C.Young
Mirroring and matching works at the sub-conscious level and serves to make the other person feel more “comfortable” and connected to you. These subliminal actions can create a subconscious feeling of unison and connection that demonstrate how much you have in common.
Susan C.Young
Your eyes are the windows to your soul” indeed. It is a cliché for a good reason—it is a timeless truth with universal application.
Susan C.Young
Your direct eye contact is one of the best compliments you can give another human being. You are subliminally telling them that you are listening, they matter, and that what they have to say is important.
Susan C.Young
Meaningful eye contact has the power to transcend time and space to connect us with others and can be one of the most gracious and important ways to demonstrate attention and respect.
Susan C.Young
When you make eye contact with another person, you can send thousands of silent messages without even speaking a word. No wonder eye contact can be both a direct form of communication and an elusive attribute at the same time.
Susan C.Young
One simple glance can convey to your recipient that you are . . .•tPresent•tInterested•tPaying attention•tBeing respectful•tListening•tConfident•tEngaged•tCaring•tDedicated•tAppreciative•tEmpathetic•tFocused•tSupportive•tTrustworthy•tAcknowledging•tExcitedThis list barely scratches the surface; however, it opens the conversation about how vital your eye contact is for making positive first impressions.
Susan C.Young
Whether it is in a sales situation, love at first sight, a husband and wife having an important conversation, a parent disciplining a child, or a teacher instructing her students, eye contact is a powerful body language for enriching engagement, focus, and communication.
Susan C.Young
What makes one person approachable and another one not? That simple difference alone can make or break your success in your life, in your relationships, and in your career.
Susan C.Young
Approachability is a crucial way of being that empowers you with an extraordinary edge to make a great first impression, invite interaction, build rapport, and win friends.
Susan C.Young
Don't you love meeting an approachable person? They roll out the proverbial “welcome mat.” Their energy and engaging openness make us feel safe. They project the messages, “I'm so glad to meet you. I like you. Tell me more about you. I'm so glad that you're here,” without even saying a word.
Susan C.Young
We’ll Leave the Light on for You! This Motel 6 slogan has been a successful marketing strategy for years because of its warm invitation and friendly welcome. They know that the comforts of home appeal to us all.
Susan C.Young
Expect good things from people; they feel it. You never know who you are going to meet, and projecting approachability will open doors of opportunity for you that you may not have discovered otherwise.
Susan C.Young
We are comforted when a person, place, or business is warm and inviting. Making us feel this way increases the likelihood that we will want to learn more, do business with them, or pursue a meaningful interaction.
Susan C.Young
Consider how others may feel about you before, during, and after talking. Are you projecting an attitude that results in others feeling accepted and welcome? Are you encouraging people to speak and engage with you through your approachability?
Susan C.Young
The consistency of their moods and emotions creates a predictable and consistent outcome that can be reassuring in our turbulent times. You know you can depend on approachable people to be well balanced, accepting, and empathetic to the needs and feelings of others.
Susan C.Young
Approachable people are “straight-up.” It is comforting to know exactly what to expect when you see them. What you see is what you get!
Susan C.Young
Being a keen observer, I would think to myself, who is approachable? Who is someone I'd like to know? Who is putting out welcoming vibes?
Susan C.Young
Whether you smile to make a great first impression for customer service, building rapport, communicating your intentions, networking, sharing your happiness, closing deals, or demonstrating you are fully present and engaged, smiling is the key to your success.
Susan C.Young
Smiling Bloopers•tInsincere smiling can backfire! (Different from a shy smile that just beckons a friendly "hello.")•tTransitioning from a smile to a straight face, too quickly, may give others the impression that you are fake or do not like them.•tGoing overboard and smiling all the time, especially when it is inappropriate, will make you appear insincere.•tIf your mouth smiles, but your eyes don’t, there is a disconnect that can make you appear less authentic and trustworthy.
Susan C.Young
Trying to engage with an unapproachable person can lead to embarrassment, alienation, and resistance. Why would we set ourselves up for that kind of pain and failure? It’s no wonder that people may avoid them—the risk of rejection is too great.
Susan C.Young
There are new habits you can adopt starting NOW that make you approachable and encourage other people to engage with you.
Susan C.Young
The approachable individuals are the first ones that I introduce myself to because they make me feel emotionally safe.
Susan C.Young
Approachable people . . . 1.tUse body language to their advantage.2.tAre open-minded to new people and new experiences.3.tEncourage others to feel better about themselves.4.tAre willing to be told not what they want to hear, but what they need to hear.5.tProvide an inviting aura that is warm and comforting.6.tRealize that authenticity and transparency earn trust.7.tIntuitively tune into the feelings and needs of others.8.tAre emotionally steady and respond appropriately when they sense awkwardness or discomfort in others.9.tRadiate happiness and curbs cynicism. 10.tProvide a safe environment for others to express themselves.11.tMake others feel valued and appreciated.12.tListen and consider other people’s viewpoints and opinions.
Susan C.Young
Mirroring is a powerful neuro-linguistic programming technique that can be used to bond with others, build rapport, and reach mutual understanding more quickly. You may already be using it instinctively without even being aware.
Susan C.Young
Mirroring is simply the process of discreetly matching and mirroring the subtle behaviors and qualities of the person with whom you are connecting. It's a form of behavioral reflection that unconsciously reveals, "We're more alike than we are different.
Susan C.Young
Mirroring is especially helpful when our differences may divide. Think of the times when you have made a diligent effort to speak in another person’s native language to communicate and connect with comfort. By doing this, you are extending a considerate courtesy to meet them where they are, thus removing barriers and improving engagement.
Susan C.Young
Coordinating your gestures with someone’s subtle behaviors, can help you gain understanding, realize comfortable compatibility, and develop mutual trust.
Susan C.Young
Why Does Mirroring Work? Scientific research suggests ‘mirroring’ techniques works because of the mirror-neurons which are fired in our brains when we both perceive and take action. When we observe someone doing something, we may feel as if we are having the same experience.
Susan C.Young
When you see someone smile, does it naturally make you want to smile back? When you are irritable, do you find that people mirror your irritability? When someone yawns around you, do automatically do the same? When you hear someone celebrating, do you feel inclined to join in and celebrate too? Your responses are not forced, but instinctual and empathetic.
Susan C.Young
Mirroring provides social cues through body language and behavior which enable us to develop more empathy and understanding for others.
Susan C.Young
Who are we the most comfortable with? People who are the most like us! The “Similarity-Attraction Hypothesis” (Newcomb, 1956) found that similar (real or perceived) personalities are a major determinant of our likability and friendship choices. It is simply human to gravitate toward people like us. This tribal inclination runs the gamut across demographics of age, ethnicity, culture, education, religion, and even personality style. Mirroring will enable you to find ways to create the comfort of familiarity through similarity.
Susan C.Young
Since we know people like to do business with people who are most like themselves, consider this: Excellent sales people understand that "matching and mirroring" another person’s body language is a powerful technique and subliminal way to develop trust, build rapport, and make their clients more comfortable and engaging. Subtly mirroring the postures, gestures, and body language of your client inspires a kinship of commonality.
Susan C.Young