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Image of the quote is loading... SaveSave When employees lack passion, it is nearly impossible to deliver excellent customer service. Doesn’t it make you less inclined to want to do business with them as well? - Quote by Susan C.Young

When employees lack passion, it is nearly impossible to deliver excellent customer service. Doesn’t it make you less inclined to want to do business with them as well?

Susan C.Young
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I spend a great deal of time on airplanes traveling from one speaking engagement to the next. There have been times when I have sat for hours next to strangers with whom I never made eye contact or uttered a word. But then I have also met people with whom I engaged in such delightful conversation that it resulted in new business and referrals. The main difference was whether or not I took initiative to begin a conversation.
Susan C.Young
Ignoring his advice, I got up, walked over, gently rested my hands on two of their shoulders and said, “Ladies, I have to tell you how much you have impressed me. I just moved to Madison from Florida and left behind all my girlfriends. I have been sitting over there admiring your friendships. You remind me so much of my girlfriends back home and I had to come over and speak with you.” And without missing a beat, I next asked, “Can I be your friend?” They were so impressed by my sincere request, they kindly opened their circle and invited me in.
Susan C.Young
Imagine how many new friends you would make, how much new business you could create, and how much fun you could have by simply taking the initiative to be the inviter. Try it today. Welcome new relationships into your life that would never have occurred otherwise.
Susan C.Young
The road to hell” (in the metaphorical sense, of course), occurs when the people who have good intentions fail to act, follow-through, or live up to their promises, all of which creates stress, frustration, and disappointment. People can be earnest and well-meaning, but their words become hollow when actions do not follow their words. By setting good intentions and taking deliberate action to back intentions up, you can transform your results.
Susan C.Young
First, take complete responsibility for your life and current outcomes. Then take proactive steps for the necessary action to move forward in your desired direction. This personal choice is at the heart of your achieving impressive results. Taking initiative is the start of all good things born from action . . .•tGrowth•tCreativity•tEnterprise•tInvention•tSuccess•tSolutions•tAccomplishment•tDevelopment•tPositive Change•tTransformation
Susan C.Young
Why is this disengagement epidemic becoming the new norm? A few reasons I have witnessed in speaking with companies across the country include . . .•tInformation overload•tDistractions•tStress/overwhelmed•tApathy/detachment•tShort attention span•tFear, worry, anxiety•tRapidly changing technology•tEntitlement•tPoor leadership•tPreoccupation•tSocial media•tInterruptions•tMultitasking•tBudget cuts•tExhaustion•tBoredom•tConflict•tSocial insecurity•tLack of longevityThese challenges not only create separation and work dysfunction, but we are seeing it happen in relationships and personal interactions.
Susan C.Young
Wouldn’t it be wonderful to be a natural communicator and know exactly what, when, why, and how to speak so that your message is conveyed and received as you intend?
Susan C.Young
Your first words will outlive your conversations and impact how you are remembered, liked, or regarded. Wouldn’t you enjoy opening conversations with ease and mutual recognition? The challenging part is that it can be . . . awkward!
Susan C.Young
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