Susanspeaks Com Quotes - Page 4

To Polish the Gold & Help Others Shine . . . Acknowledge their achievements:Great achievements require great effort and usually come dressed as hard work. Move beyond merely recognizing the achievement and express admiration for the effort it took to get there.

Susan C.Young

All compliments are not created equal. Some may change the trajectory of a person’s life, while others fall on deaf ears. Is it well deserved or earned? People will remember you fondly when you have affirmed them in a positive way. Paying compliments creates good will, happy moments, and makes you more likable in return.

Susan C.Young

What are the key elements for a fabulous, well-delivered compliment? You . . .•tare sincere and genuine.•tgive it freely without expecting anything in return. Your compliment is a selfless gift, not a boomerang.•tare specific and detailed.•telaborate on why you like something.•tdescribe how their positive virtue has positively impacted you.•tcan use adjectives for more colorful descriptions.•tkeep it positive.•tsay it like you mean it with intentional impact.•tuse discretion and good judgment.•tleave no room for misinterpretation or misunderstanding.•tsay the right thing at the right moment and let it flow organically.Finding sincere ways to compliment others is a powerful way to make a great first and last impression.

Susan C.Young

UN-Impressive ‘Compliments’ . . .•tWhen compliments are used as a passive-aggressive way to manipulate others for personal gain.•tDelivering a back-handed compliment which makes others feel bad.•tDishonesty—you say it but really do not mean it.•tFalse bravado.•tManufacturing the moment for your ulterior motives.•tPandering to win affection, a vote, or approval.•tExaggerating and being over-zealous.•tBeing hypocritical.•tExpressing preferential treatment or making an unfair comparison.•tWhen it draws attention to a person’s weakness, disabilities, or shortcomings.•tWhen it is inappropriate and off-color.

Susan C.Young

Graciously Accepting a Compliment. How many times have you offered someone a sincere compliment only to have it thrown back in your face as if your assessment were wrong? How did you feel? Women are notorious for this social misstep and poor maneuver. Why do they do it? Rejecting a compliment makes the compliment-giver feel as though they should have said nothing.

Susan C.Young

Refusing someone’s kind words can cause the one doing the complimenting to feel bad. Not only might they regret trying to be nice, but you may have cut off your chances of being complimented by them ever again. Being humble is one thing; being rude is another. Practice receiving compliments with grace, dignity, appreciation, and gratitude. The perfect response to a fine compliment is simply, “Thank you!

Susan C.Young

Why Polish the Gold?•tIt builds your confidence when you realize that your words have power and can positively influence. •tAs you seek to find the good in others, you will enjoy the ripple effect reminder for finding the good in yourself.•tIt makes a great ice-breaker to begin a conversation.•tIt helps you meet new people and make new friends.•tIt strengthens your relationships and builds mutual admiration.•tIt brings more happiness and joy into your life.•tA little praise goes a long way to make others happy.

Susan C.Young

Service [sur-vis] noun1.t the act of helping, aiding, or doing work for another.“Does this dictionary definition sound simplistic? Well, it is foundational to delivering world-class, game-changing service. Did you notice it didn’t mention you? True service takes the focus completely off you and devotes it entirely to the needs of another person.

Susan C.Young

As you read in The Art of Being, having a heart of service and generosity is a powerful state of being and a positive way to make a great first impression through valuing others. "Service Beyond Self" encourages you to take deliberate action steps to rise above self-interest and ask what you can do for others, not what they can do for you.

Susan C.Young

Where my previous motivation had been a self-serving ambition, my new service mindset was dedicated to serving a vision greater than myself. Within a year, I quadrupled my income, and then I doubled it every year thereafter. This service mindset quickly taught me that by helping others achieve their goals, I could more easily achieve my own.

Susan C.Young

The Service Mindset. When I began my real estate career at the age of twenty-two, I had a fresh Bachelor’s Degree in Marketing in one hand and ‘a tiger by the tail’ in the other. I was on a mission to be successful in life and in business and make a lot of money in the process. Every goal I set was about Me. Me. Me! I was driven by: How much money could I make? Which property listings paid the biggest commissions? How many calls did I need to make to schedule new appointments? How many listings did I need to have to hit my target? You can see where I am going with this! Working full-time, nights and weekends, seven days a week, I only made eleven thousand dollars in the first year! I was tired, disillusioned, and knew that I had to either change careers or massively shift my mindset.I chose the latter. I took ALL focus off me and re-directed my time, energy, and resources to serving my clients. Their hopes, needs, and desires became my primary focus. How could I help solve their problems? And then EVERYTHING began to turn around . . .

Susan C.Young

Be the "Liker"“If you want to be liked, BE THE LIKER!” This was some of the best advice my enlightened mother ever gave me. Throughout my childhood, teen years, and adulthood, this golden nugget of simple wisdom empowered me to take personal responsibility for developing friendships. When you want to reach out, make new friends, and increase your likeability factor, step up and “like” others first. They will usually mirror your initiative and like you back.

Susan C.Young

Ignoring his advice, I got up, walked over, gently rested my hands on two of their shoulders and said, “Ladies, I have to tell you how much you have impressed me. I just moved to Madison from Florida and left behind all my girlfriends. I have been sitting over there admiring your friendships. You remind me so much of my girlfriends back home and I had to come over and speak with you.” And without missing a beat, I next asked, “Can I be your friend?” They were so impressed by my sincere request, they kindly opened their circle and invited me in.

Susan C.Young

Begin to take the initiative when you want to meet someone new. Be the one who steps forward first. Simply say hello and begin a conversation.

Susan C.Young

I spend a great deal of time on airplanes traveling from one speaking engagement to the next. There have been times when I have sat for hours next to strangers with whom I never made eye contact or uttered a word. But then I have also met people with whom I engaged in such delightful conversation that it resulted in new business and referrals. The main difference was whether or not I took initiative to begin a conversation.

Susan C.Young

Introduce Yourself. Being confident and outgoing will empower you to approach new people who might be reluctant to take the first step. It is amazing how many people we come in contact with yet pass like ships in the night without any engagement or connection.

Susan C.Young

Take the initiative to introduce yourself. One morning I was sitting on a bike in a spinning class at my gym. There was a lady whom I did not know sitting on the bike next to me. As we waited for the instructor, I decided to break the silence and start a conversation. I took the initiative to introduce myself and within a few short minutes, I knew her children’s names, how long she had lived in Madison, which exercise classes she preferred, and where they went for Christmas. When the class was over, I confirmed that I remembered her name correctly, reminded her of mine and shared that it was a true pleasure meeting her. A simple introduction turned a stranger into a fresh and delightful new acquaintance.

Susan C.Young

Extend Invitations"How many times have you sat at home alone feeling jealous or sad that you were not invited to a party or out to dinner? You may have seen people having fun on Facebook and wondered what it would take to be included next time. And when you don’t feel included, it can leave you feeling rejected, dismissed, lonely and excluded. It does not have to be this way. Why do we wait for others to do the inviting? You can change your social life instantly by taking the initiative to reach out and connect with someone.

Susan C.Young

Be the Inviter“When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before going into a middle school one year, I interviewed the principal, Alexis Tibbetts, to ask what words of wisdom her students desperately needed to hear from me. She shared, “Kids can be so cruel. Some of the children never feel included or a part of something special. Please tell them that rather than being lonely and getting their feelings hurt, they can start doing the inviting.” Her words were spot-on. Alexis went on to become a well-loved superintendent of schools in Okaloosa County, Florida. Her words of wisdom were game-changing for her students. They can be game-changing for you as well.

Susan C.Young

Imagine how many new friends you would make, how much new business you could create, and how much fun you could have by simply taking the initiative to be the inviter. Try it today. Welcome new relationships into your life that would never have occurred otherwise.

Susan C.Young

I disagree with the adage, “The road to hell is paved with good intentions.” Good intentions are powerful mindsets which will drive your actions to accomplish the results you want. Setting good intentions sets you up for success by providing you with a vision and a plan to “get ‘er done” and make it happen!

Susan C.Young

The road to hell” (in the metaphorical sense, of course), occurs when the people who have good intentions fail to act, follow-through, or live up to their promises, all of which creates stress, frustration, and disappointment. People can be earnest and well-meaning, but their words become hollow when actions do not follow their words. By setting good intentions and taking deliberate action to back intentions up, you can transform your results.

Susan C.Young

Why Do Some People NOT Take Initiative?•tThey have a FEAR of . . . rejection, looking stupid, failing, criticism, getting out of their comfort zone, or imposing on other people.•tThey are unmotivated or uninspired.•tThey get stuck in negativity, confusion, stress, or doubt.•tThey don’t want to upset the apple cart or the status quo.•tThey are lazy, disengaged, or indifferent.•tThey have LACK of . . . energy, desire, confidence, self-esteem, skills, creativity, imagination, connections, resources, education.

Susan C.Young

The first step in getting unstuck and moving forward is to examine what is holding you back from taking action. The power is yours to set your intention and take the action needed to create the life you desire. You are in control of your initiative—be proactive.

Susan C.Young

communication skills, quotes by Susan C Young, relationship quotes, how to be complimentary, motivational speaker Susan Young, positivity quotes, positive first impression quotes, susanspeaks.com, find the best in others

Susan C.Young

As a lifetime optimist, my first tendency has always been to look for the best in others, the best in situations, and focus on what is working rather than what is not. Noticing the good has helped me immensely in life and business and it can do the same for you.

Susan C.Young

Years ago, I read Andrew Carnegie’s metaphor "developing people is like mining gold." He shared that sometimes you must move tons of dirt to find an ounce of gold. Every one of us has dirt because we are all imperfect and fallible. However, within each of us lies a vein of gold. When you find this treasure, regardless of how small, and begin to polish it, a person will shine so brightly the dirt falls away.

Susan C.Young

Polishing the gold in others is easy to do and a valuable habit to develop to transform your relationship results. People will usually rise to the occasion and live up to your positive expectations.

Susan C.Young

Finding the good in others is mutually rewarding for both you and the fortunate recipient of your kind words. Don’t you love being around people who make you feel great about yourself? Don’t you want to do business with people who make you feel valued and important? Wouldn’t you rather work with people who appreciate and respect you? Of course you would! Now go out and do that for others! When you become a generous good-finder you will infuse positive energy, optimism, and good will into their lives, as well as your own.

Susan C.Young

Polishing the gold in others will not only make them feel better about themselves, but it will also elevate you in their eyes as well as your own. Gifting others with your words of affirmation is an easy yet generous way to spread goodwill and create a positive experience for everyone.

Susan C.Young

Polish the Gold. Be an optimist; look for the best in others, the best in situations, and focus on what is working rather than what is not. It's golden!

Susan C.Young

Service Beyond Self. Value others; have a heart of service and generosity. Rise above self-interest. Ask what you can do for others, not what they can do for you.

Susan C.Young

Take the Initiative. Be proactive. If you want to rock your relationship results, it is going to take action, effort, initiative, and choosing to get in the game—so, step up, step out, and show up!

Susan C.Young

Mix, Mingle, Glow. Stretch beyond your own comfort zone to speak with, sit with, and start conversations with people whom you do not know. Take the initiative to help other people capture the spotlight and shine.

Susan C.Young

Communication is the soul of all relationships. More than any other skill, it is the heartbeat of success in sales, marketing, marriage, business, friendship, communities, and beyond.

Susan C.Young

Since we are all unique and individual, being cognizant of different personality styles will help you better recognize where others are coming from to minimize barriers, build trust, and catapult your newfound communication skills into meaningful connections. The savvy socializer knows this all.

Susan C.Young

The actor, writer, and director Woody Allen once said, “80% of success is just showing up!” You Can Show Up By . . . •tParticipating.•tSharing ideas.•tBeing dependable.•tKeeping your word.•tTaking the initiative. •tVolunteering to be of assistance.•tBeing there when a friend needs you.•tRaising your hand and asking questions.•tAttending your children’s sporting events.•tTaking your place and claiming your space.•tDemonstrating that you have something to offer.

Susan C.Young

Get in the Game“As soon as you say something can’t be done, you will be passed by a person who is already doing it.” – Unknown“Do you typically observe the game of life from the sidelines, sit in the penalty box, play your heart out on the field, or show up when the opportunity has already passed by and ask, “What happened?”Your answer to this question will reveal a lot about your initiative. Granted, various situations call for diverse levels of interest and engagement. However, if you want to rock your relationship results, it is going to require action, effort, initiative, and choosing to get in the game.

Susan C.Young

I love acronyms, don’t you? They are quick and easy tools for remembering important lessons that are too good to forget. The PEACE acronym goes straight to the heart of the matter for delivering "Service Beyond Self." When you do this one thing, you will increase your opportunities, earn loyalty and respect, and rock your first and last impressions.Persistently Exceed All Customer Expectations

Susan C.Young

13 Simple Ways to Deliver Service Beyond Self1.tMake it Easy for People to Do Business with You.2.tBe an Awesome, Sincere Listener. 3.tListen to Customers’ Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue.4.tShow Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious!5.tIdentify and Anticipate Needs. Most customer needs are more emotional rather than logical. 6.tUnder Promise & Over Deliver. Apply the principle of “Service Beyond Self” . . . give more than expected. Meet and exceed their expectations. If you can’t serve their needs, connect them with whoever can. 7.tMake them Feel Important.Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them—and be sincere. 8.tTake Responsibility for their Satisfaction.Do whatever is necessary to help them solve their problems. Let them know that if they can’t find answers to their questions to come back to you for help.9.tTreat your TEAM well. Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers. 10.tChoose an Attitude of Gratitude. Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted.11.tPerform, Provide and Follow-Up.Always perform or provide your service in a spirit of excellence and integrity. If you say you’re going to do something—DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed. 12.tUse Gracious Words. "Thank you, thank you very much.

Susan C.Young

12 Simple Ways to Deliver Service Beyond Self1.tMake it Easy for People to Do Business with You.2.tBe an Awesome, Sincere Listener. 3.tListen to Customers’ Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue.4.tShow Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious!5.tIdentify and Anticipate Needs. Most customer needs are more emotional rather than logical. 6.tUnder Promise & Over Deliver. Apply the principle of “Service Beyond Self” . . . give more than expected. Meet and exceed their expectations. If you can’t serve their needs, connect them with whoever can. 7.tMake them Feel Important.Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them—and be sincere. 8.tTake Responsibility for their Satisfaction.Do whatever is necessary to help them solve their problems. Let them know that if they can’t find answers to their questions to come back to you for help.9.tTreat your TEAM well. Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers. 10.tChoose an Attitude of Gratitude. Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted.11.tPerform, Provide and Follow-Up.Always perform or provide your service in a spirit of excellence and integrity. If you say you’re going to do something—DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed. Use Gracious Words. "Thank you, thank you very much.

Susan C.Young

Decide today to take a stand, make a plan, and get. No one ever said it was going to be easy and wouldn’t require effort. It will sometimes require that you go against the grain, face great challenge, conquer fear, overcome obstacles, and bounce back when knocked down. Choose to keep moving and don’t give up. And if your ship still doesn’t come in—swim out to it!

Susan C.Young

Initiative is The Start of All Good Things. Your ship will never come in if you don’t send any out. Have you ever found yourself dreaming, hoping, and waiting passively for things to change or for your life to get better?

Susan C.Young

Do you ever sit back and wonder how and why other people are so successful, productive, or accomplished? What is the driver that inspires them to go for the gold, seize opportunities, and make things happen?

Susan C.Young

Rather than being green with envy, realize that a dramatic difference between the “haves” and “have-nots” is the “do” and “do-nots.” If you are seeking positive change and transformation, what can you begin to do?

Susan C.Young

First, take complete responsibility for your life and current outcomes. Then take proactive steps for the necessary action to move forward in your desired direction. This personal choice is at the heart of your achieving impressive results. Taking initiative is the start of all good things born from action . . .•tGrowth•tCreativity•tEnterprise•tInvention•tSuccess•tSolutions•tAccomplishment•tDevelopment•tPositive Change•tTransformation

Susan C.Young

Just Show Up. Guess what? Being in the right place at the right time can’t happen without your first showing up. Companies have been started, marriages made, friendships found, careers created, and opportunities seized by those people who just showed up. Whether through coincidence, serendipity, strategy, or fate, taking the initiative to show up will reward you in ways which never would have occurred if you hadn’t. Just by showing up, you have taken a proactive step to impress people by being there" in person” and demonstrating your willingness to be involved.

Susan C.Young

Have you ever had a friend in need whose only request was the gift of your presence? When major life changes happen or tragedies hit, you can find out very quickly who your real friends are because they are the ones who SHOW UP.

Susan C.Young

Years ago, my childhood friend Steve lost his father. Since Steve had left Tallahassee shortly after high school graduation, we had not seen each other for over a decade. Upon learning of his father’s funeral, I made plans to attend to "be there." After the service, I approached the family’s receiving line. When Steve saw me, he was stunned that I had made the effort to be there for him. We both cried as we hugged and he said, “I can’t tell you what it means to me that you showed up.” Showing up sends a message that you are a devoted friend, a team player, a dedicated parent, an inspiring leader, a loyal mate, and more.

Susan C.Young

To Move from Woe to Wow with an Unhappy Customer. . . Apologize•tThank your customer for raising the issue.•tApologize sincerely–never argue. •tOwn the problem, even if it is not your fault.•tShow genuine concern in your gestures, posture, and tone of voice.•tTake your customer at their word without questioning their motives or integrity.

Susan C.Young

Hostess with the Mostest“Think of a time when you have had a party in your home or had friends over for dinner. Didn’t you want to make sure they were nurtured, cared for, and well-taken care of? Didn’t you want your guests to interact with each other and enjoy the experience so they would remember it fondly?

Susan C.Young

In his book, Networking is a Contact Sport, Joe Sweeney advises that when you attend networking events, act as if it is your party and you are the host or hostess. By doing this, you will help others be at ease and demonstrate a heart of service and generosity.

Susan C.Young

Inversely, when you are in a small group of people or friends and you don’t make the effort to speak to everyone, it may be considered as rude. Rather than run the risk of people feeling neglected or dismissed, make the effort to Mix, Mingle, and Glow . . .

Susan C.Young

Mix•tBe situationally aware and pay attention to the people in the room. •tIntroduce guests or help strike up a conversation. •tBe the one who takes the initiative and makes and effort to “work the room.”•tMake eye contact and acknowledge others with a smile and friendly gestures.•tGreet people as they arrive, even if it is not your expected role.•tSpot the people who may be first timers or guests and help them feel more welcomed and embraced.

Susan C.Young

Mingle•tBe the connector—introduce people to each other who may not otherwise connect.•tBe a conversation fire starter; point out what people have in common as you are introducing them.•tSeek out the folks who may appear to be shy, or awkward, or wallflowers. Find ways to build trust and comfort. Engage them with a kind word to pull them out of their shell.•tArrive early and stay late; connect with people before and after your event.•tStretch beyond your comfort zone to speak with, sit with, and start conversations with people whom you do not know.•tOffer to refill someone’s drink or clear their plate.•tEncourage introductions: “There is someone whom I would love for you to meet . . .

Susan C.Young

You’re Not AloneWhen I was speaking to thousands of teenagers a year, I interviewed my niece Sarah Jane, who was a high school student at the time. I asked, “What do you think would be helpful for kids to know that would make a difference in their lives.” She said, “I was terrified, but I put on a happy face so that no one else would know. What I didn’t realize is that everyone else was as scared as I was." Knowing others may feel the same way as you can make social situations feel less awkward. When approaching new people, find ways to put those at ease who might be reluctant to approach us otherwise. Where Can You Begin to Mix, Mingle & Glow?

Susan C.Young

GlowtWhat can you do and how can you be in order to bring out the best in others and truly help them shine?•tBe complimentary; say something nice.•tBe a great listener and make them feel like you are hanging on every word.•tCreate enthusiasm and anticipation for the person they are getting ready to meet.•tAct as you have personally invited them to the party and help ensure they have a wonderful time.•tGive people an experience, not just a conversation

Susan C.Young

BE HERE NOWDo you feel fully present and engaged in the way you live your life? Do you immerse yourself in the moment or do you strive and struggle as you negotiate the distractions of our modern world? It’s easy to have blind spots regarding how you are showing up for life when you are consistently bombarded with distractions, commitments, and personal preoccupations, isn’t it?

Susan C.Young

Your life is happening in the NOW, yet the present moment is often squandered by your thinking about what has happened in the past or may happen in the future.

Susan C.Young

When you are "off somewhere else" people notice. Have you found yourself in conversations in which you’re so concerned about what you are going to say next, that you don’t even hear what the other person is saying? Guilty as charged, right?

Susan C.Young

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Susanspeaks Com Quotes - Page 4

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