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Perception number one, how you want people to think about you when you arrive and perception number two, how you want them to talk about you once you have left.
Chris Murray
In short, the difference between you and your doctor is that he has a well-designed reputation and you do not.
Chris Murray
If your doctor told you that you needed immediate surgery could you perform it yourself?
Chris Murray
Let your customers and prospects recommend you to each other and let you competition wish they were you. That is our mission.
Chris Murray
Sometimes, if you get too close to a subject you can miss what’s most important.
Chris Murray
You look green, immature. A young boy playing at business, dressing up in the manner in which he believes an actual grown-up would. Your viewpoint of business attire is one of wide-eyed wonder from the nursery door.
Chris Murray
Seeking those elusive individuals is like mining for rare gems. It will take hard work, patience, and a persistent attitude. To find that rich seam of colourful stones, you will have to chip through dirt and rock. You will have to learn how to hold rubble in your hands and see the fortune inside.
Chris Murray
It is your duty to save these prospects from that disappointment. Every potential customer, who misses out on what you have to offer, due to your lack of zeal or passion, every prospect who ends up with an excuse of an alternative from your lacklustre competition, should rest heavy on your conscience.
Chris Murray
Mark my words. Perception is reality and how someone perceives you is their reality.
Chris Murray
Most men have professions, yet few act like professionals.
Chris Murray
If you woke before dawn one morning with the formula for a vaccine, which would cure the most ghastly disease currently known to man, releasing millions from an agonising death, would you roll over and resume sleeping until daylight?
Chris Murray
There can be no success in sales without tenacity.
Chris Murray
In the past, I have bargained myself away, believing that price was more important than cost, quality, reliability, or reputation. In the past, I was clearly wrong.
Chris Murray
I need a first-class reputation
Chris Murray
In this world there are those who enjoy giving people balloons and there are those who take great pleasure in popping them. And I wish to be remembered as being firmly in the first party.
Chris Murray
How we feel about those we give our business to is of vital importance.
Chris Murray
Who would be willing to put up with less than the desired result, if they could afford to have it done properly?
Chris Murray
The confidence felt, when dealing with genuine reputation, often outweighs the simplicity of price.
Chris Murray
You listen like an amateur and fool yourself into believing it is enough when it is not.
Chris Murray
Sceptics are persuaded by a good reputation, for it is an unspoken statement of proof.
Chris Murray
Reputation is the panacea for those who lack confidence in their own decisions.
Chris Murray
It saddens me to note that there will always be con artists and charlatans in the world. Men who aim to fool the public by clothing themselves in the robes of experts.
Chris Murray
Listening is a discipline. It’s all about being present at that moment in time.
Chris Murray
I want you to start realising how far away you are from being able to listen professionally.
Chris Murray
Like the evangelist, I will shine with the light I have been shown, recognise that I have the ultimate solution for all my prospects, nurture that feeling deep within, and repeat the words to myself every day, until there is no doubt in my mind that keeping such good news hidden would be the very worst type of sin.
Chris Murray
I will design myself a reputation, in which prospects can place their trust, and customers return to and recommend.
Chris Murray
I will design my reputation and my resolve shall be absolute. I shall not give in when I know I can help.
Chris Murray
Like an ant, I will find my way round any obstacle. Like a child, I will persevere with pinpoint focus.
Chris Murray
I will not let those, who cannot recognise how I can be of service, dissuade me from showing them how I can help.
Chris Murray
I will look the part. I will act the part. I will deliver that which I have promised to deliver.
Chris Murray
You’ve got to be driven to become successful.
Chris Murray
What is the true cost of a purchasing decision that goes wrong?
Chris Murray
In the past, I have all too often listened without hearing, asking questions when I had no intention of hearing the answer or understand my customer’s requirements.
Chris Murray
I should become happier at what I do and leave others happier than before they’d met me.
Chris Murray
Speaking from the heart is simple. Listening wholeheartedly, however, is much, much more difficult and most rare.
Chris Murray
You must have realised by now that when one really cares, really tries to help, the other party recognises the fact and, therefore, easily sees the logic in working together for the greater good, for the mutual benefit of both.
Chris Murray
I have discovered fallen trees across my path and have possessed neither the strength to move them nor the patience or tenacity to find an alternative way round. I have simply returned to where I came from, and told myself there had been no other choice.
Chris Murray
Finding happiness by delivering it.
Chris Murray
Everything would have been for nothing just because I simply didn’t listen.
Chris Murray
Whilst people have answered questions, I have only heard my own voice thinking of the next question.
Chris Murray
I was so sure that I knew what they needed and what I wanted to sell them that I never stopped long enough to find out what it was they wanted to buy.
Chris Murray
In this world of half-jobs and liars, I will prevail.
Chris Murray
Embrace the fundamentals like the closest of friends, for they will be the foundation of your future success.
Chris Murray
Tell your good news as an evangelist would. Do so with a passion driven by a need to help and solve problems that some people didn’t even know they had.
Chris Murray
My intention was, only, ever to help you see the light shining brightly in front, and inside, of you.
Chris Murray
That which is currently beyond your capabilities now, does not have to be so forever
Chris Murray
Make sure everyone, who works with you or for you, feels the need to tell others about the incredible experience.
Chris Murray
Adopt the positive in everything you do, for there will always be positivity there to find, if that is what you seek.
Chris Murray
What you deserve will be down to you, and you alone.
Chris Murray
Destiny and fate are of one’s own making, and riches and happiness are rarely found at the end of an easily-traversed path.
Chris Murray
Listen to people from your heart, as if your life depended on it, and you will find that in turn people will listen to you with all of theirs.
Chris Murray
The choices you make from this day forward will lead you, step by step, to the future you deserve.
Chris Murray
Spend your time designing the greatest reputation a man could possess.
Chris Murray
Success would be a fairly boring and uninspiring dish if anybody could create it with a single ingredient, however difficult that ingredient was to find. No, success has several layers to its pallet. This is just the beginning
Chris Murray
If I can make you feel the same way that I feel about my product or service we'll have a meaningful conversation about it and how it can help. The trouble is that most sales people don't feel anything. Nothing at all.
Chris Murray
Trust me. If you do not decide where you are heading, and refuse to take the appropriate action, you will end up being shaped into what others would have you become. Then any change will not be made for your benefit but for theirs.
Chris Murray
People submit too easily to change from others. And yet, for some reason, whenever they consider changing themselves, the focus is always on what they are giving up, never what they are about to gain
Chris Murray
Everything you desire is always just outside your comfort zone, dear boy. If it wasn't you would already possess it, would you not?
Chris Murray
You truly help people with the things that you sell. Once you are aware of that vital piece of information every demonstration, every presentation, every transaction will be delivered with a light shining from your heart. From your heart will shine a beacon that tells all prospects you can truly help and that that is your sole purpose for being there.
Chris Murray
Allowing yourself to be a conduit for opportunity requires a brand new outlook on life. Lady fortune cannot enter a locked door, you know. And contrary to that well known saying, she has rarely been known to knock
Chris Murray
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