Positivity Quotes

Physically it is impossible for a bee to fly, but because it believes it can then it can.

Look forward to failure. Fail quickly. If it does not start with Failure it is probably not meant to be

You need to be able to think Independently.

I always say that creating positive change in the world starts with just one person: you. That’s why it is so important to learn to be the right kind of selfish. It’s essential to learn the art of taking care of ourselves so that we can have the energy and the willpower to take care of each other and the world that we live in

Lizzie Velásquez

What is the motive behind your services? If it is self-centered, self-serving, and lacking consideration for others, then earning people’s trust, rapport, and business will inevitably be more of a struggle. A self-serving agenda throws up red flags which stop relationships dead in their tracks. It can destroy trust, make people wary of your intentions, and push customers to your competition.

Susan C.Young

However, if your agenda is truly to serve, your ROI (return on investment) will substantially expand. As we know from the "Law of Reciprocity," what you give is what you get. If you are helping people only to see what you can get out of it, your pie stays small and your opportunities stay limited. However, if you sincerely want to help people succeed, you will not only enjoy more success, but expand your possibilities beyond your expectations. Once you see the benefits from all directions, you will not want it any other way!

Susan C.Young

Service Beyond Self is Essential for Success Because It . . .•tBuilds credibility, trust, and customer satisfaction.•tStrengthens your personal reputation and public image.•tFosters goodwill and makes people feel appreciated.•tHelps you build healthy relationships with others.•tNurtures collaboration, participation, and cooperation.•tReaffirms a continuity of service for quality assurance, integrity, and reliability. •tSaves money—it costs less to keep existing customers than it does to create new ones. When you do it right the first time, you don’t have to fix it the next time.•tImproves communication and builds rapport.•tFosters mutual respect and understanding•tBy providing other people with what they want, you will get more of what you want!

Susan C.Young

To Move from Woe to Wow . . . Listen Attentively•tBe fully present and give your customer your full attention.•tStay calm and remain patient.•tDo not interrupt or become defensive.•tLet the customer express his or her concerns.•tNod your head and use affirming words to show that you are listening.•tRepeat back and empathize, when necessary. This confirms your understanding of the problem or question.

Susan C.Young

To Polish the Gold & Help Others Shine . . . take the time to mine the gold.Actively seek the goodness in others then express your gratitude for it. Excavate the dirt, seek the treasure, and polish their gold to shine boldly and brightly. People will rise to your positive expectations and belief in them.

Susan C.Young

To Polish the Gold & Help Others Shine . . . Say something nice!My wise mother raised us with the philosophy that if you can’t say something nice, don’t say anything at all. That is a Southern custom if there ever was one! It is easy to find fault, criticize, condemn, and complain—but none of these behaviors will help you enjoy positive relationship results.

Susan C.Young

To Polish the Gold & Help Others Shine . . . Catch people doing things right:Outstanding leaders know that people will be more engaged, perform at higher levels, and be more loyal when they are appreciated and celebrated. Jeff West, international speaker and author of The Unexpected Tour Guide, shares that “People will jump over high hurdles, fight fires and break through walls for leaders who find them doing things right. Building that kind of chemistry is essential if a team is going to jell.” Capitalize on the opportunity to notice what people are doing right at work and at home and they will deliver their best. As the old saying goes, “A person who feels appreciated will always do more than expected.

Susan C.Young

To Polish the Gold & Help Others Shine . . . Make a list of positives:Whether you would like to nurture a healthy relationship or improve a toxic one, make a list of positives which you admire about the other person. Begin by identifying, acknowledging, and focusing on their good qualities. Your perspective and how you feel about the person will begin to shift. You will find it much easier to polish the gold from a perspective of gratitude and appreciation.

Susan C.Young

To Polish the Gold & Help Others Shine . . . Flip your positivity switch:What is your first instinct? If you are quick to find fault, look for the negative, or complain about another person, knock it off! It makes you less fun to be around. When you feel those negative thoughts and judgments coming in, catch yourself and STOP!

Susan C.Young

To Polish the Gold & Help Others Shine . . . Brag about their accomplishments in front of others:For years, I have shared that the definition of a good friend is someone who says nice things about you behind your back. And the definition of a GREAT friend is someone who says GREAT things to others in front of you. One of the kindest things a husband or wife can do for their relationships is to brag about their partner’s qualities to other people.

Susan C.Young

To Polish the Gold & Help Others Shine . . . Focus on the Positives:Focusing on the positives will get you further in business and further in life. Whatever you focus on will expand. If you focus on what you do not like about another person, they will become so intolerable to you that you cannot bear to be around them. However, if you focus on their positives and can find something redeeming, regardless of how small, the positivity needed to experience a more constructive interaction and relationship will manifest before your eyes.

Susan C.Young

To Polish the Gold & Help Others Shine . . . Be complimentary:Find something positive to say to compliment another person. Whether they are being a great parent, dressing nicely, maintaining a gorgeous yard, or winning a recent 5K run, pick something to acknowledge which is noteworthy.

Susan C.Young

To Polish the Gold & Help Others Shine . . . Acknowledge their achievements:Great achievements require great effort and usually come dressed as hard work. Move beyond merely recognizing the achievement and express admiration for the effort it took to get there.

Susan C.Young

All compliments are not created equal. Some may change the trajectory of a person’s life, while others fall on deaf ears. Is it well deserved or earned? People will remember you fondly when you have affirmed them in a positive way. Paying compliments creates good will, happy moments, and makes you more likable in return.

Susan C.Young

What are the key elements for a fabulous, well-delivered compliment? You . . .•tare sincere and genuine.•tgive it freely without expecting anything in return. Your compliment is a selfless gift, not a boomerang.•tare specific and detailed.•telaborate on why you like something.•tdescribe how their positive virtue has positively impacted you.•tcan use adjectives for more colorful descriptions.•tkeep it positive.•tsay it like you mean it with intentional impact.•tuse discretion and good judgment.•tleave no room for misinterpretation or misunderstanding.•tsay the right thing at the right moment and let it flow organically.Finding sincere ways to compliment others is a powerful way to make a great first and last impression.

Susan C.Young

UN-Impressive ‘Compliments’ . . .•tWhen compliments are used as a passive-aggressive way to manipulate others for personal gain.•tDelivering a back-handed compliment which makes others feel bad.•tDishonesty—you say it but really do not mean it.•tFalse bravado.•tManufacturing the moment for your ulterior motives.•tPandering to win affection, a vote, or approval.•tExaggerating and being over-zealous.•tBeing hypocritical.•tExpressing preferential treatment or making an unfair comparison.•tWhen it draws attention to a person’s weakness, disabilities, or shortcomings.•tWhen it is inappropriate and off-color.

Susan C.Young

Graciously Accepting a Compliment. How many times have you offered someone a sincere compliment only to have it thrown back in your face as if your assessment were wrong? How did you feel? Women are notorious for this social misstep and poor maneuver. Why do they do it? Rejecting a compliment makes the compliment-giver feel as though they should have said nothing.

Susan C.Young

Refusing someone’s kind words can cause the one doing the complimenting to feel bad. Not only might they regret trying to be nice, but you may have cut off your chances of being complimented by them ever again. Being humble is one thing; being rude is another. Practice receiving compliments with grace, dignity, appreciation, and gratitude. The perfect response to a fine compliment is simply, “Thank you!

Susan C.Young

Why Polish the Gold?•tIt builds your confidence when you realize that your words have power and can positively influence. •tAs you seek to find the good in others, you will enjoy the ripple effect reminder for finding the good in yourself.•tIt makes a great ice-breaker to begin a conversation.•tIt helps you meet new people and make new friends.•tIt strengthens your relationships and builds mutual admiration.•tIt brings more happiness and joy into your life.•tA little praise goes a long way to make others happy.

Susan C.Young

Service [sur-vis] noun1.t the act of helping, aiding, or doing work for another.“Does this dictionary definition sound simplistic? Well, it is foundational to delivering world-class, game-changing service. Did you notice it didn’t mention you? True service takes the focus completely off you and devotes it entirely to the needs of another person.

Susan C.Young

As you read in The Art of Being, having a heart of service and generosity is a powerful state of being and a positive way to make a great first impression through valuing others. "Service Beyond Self" encourages you to take deliberate action steps to rise above self-interest and ask what you can do for others, not what they can do for you.

Susan C.Young

Where my previous motivation had been a self-serving ambition, my new service mindset was dedicated to serving a vision greater than myself. Within a year, I quadrupled my income, and then I doubled it every year thereafter. This service mindset quickly taught me that by helping others achieve their goals, I could more easily achieve my own.

Susan C.Young

The Service Mindset. When I began my real estate career at the age of twenty-two, I had a fresh Bachelor’s Degree in Marketing in one hand and ‘a tiger by the tail’ in the other. I was on a mission to be successful in life and in business and make a lot of money in the process. Every goal I set was about Me. Me. Me! I was driven by: How much money could I make? Which property listings paid the biggest commissions? How many calls did I need to make to schedule new appointments? How many listings did I need to have to hit my target? You can see where I am going with this! Working full-time, nights and weekends, seven days a week, I only made eleven thousand dollars in the first year! I was tired, disillusioned, and knew that I had to either change careers or massively shift my mindset.I chose the latter. I took ALL focus off me and re-directed my time, energy, and resources to serving my clients. Their hopes, needs, and desires became my primary focus. How could I help solve their problems? And then EVERYTHING began to turn around . . .

Susan C.Young

communication skills, quotes by Susan C Young, relationship quotes, how to be complimentary, motivational speaker Susan Young, positivity quotes, positive first impression quotes, susanspeaks.com, find the best in others

Susan C.Young

As a lifetime optimist, my first tendency has always been to look for the best in others, the best in situations, and focus on what is working rather than what is not. Noticing the good has helped me immensely in life and business and it can do the same for you.

Susan C.Young

Years ago, I read Andrew Carnegie’s metaphor "developing people is like mining gold." He shared that sometimes you must move tons of dirt to find an ounce of gold. Every one of us has dirt because we are all imperfect and fallible. However, within each of us lies a vein of gold. When you find this treasure, regardless of how small, and begin to polish it, a person will shine so brightly the dirt falls away.

Susan C.Young

Polishing the gold in others is easy to do and a valuable habit to develop to transform your relationship results. People will usually rise to the occasion and live up to your positive expectations.

Susan C.Young

Finding the good in others is mutually rewarding for both you and the fortunate recipient of your kind words. Don’t you love being around people who make you feel great about yourself? Don’t you want to do business with people who make you feel valued and important? Wouldn’t you rather work with people who appreciate and respect you? Of course you would! Now go out and do that for others! When you become a generous good-finder you will infuse positive energy, optimism, and good will into their lives, as well as your own.

Susan C.Young

Polishing the gold in others will not only make them feel better about themselves, but it will also elevate you in their eyes as well as your own. Gifting others with your words of affirmation is an easy yet generous way to spread goodwill and create a positive experience for everyone.

Susan C.Young

I love acronyms, don’t you? They are quick and easy tools for remembering important lessons that are too good to forget. The PEACE acronym goes straight to the heart of the matter for delivering "Service Beyond Self." When you do this one thing, you will increase your opportunities, earn loyalty and respect, and rock your first and last impressions.Persistently Exceed All Customer Expectations

Susan C.Young

13 Simple Ways to Deliver Service Beyond Self1.tMake it Easy for People to Do Business with You.2.tBe an Awesome, Sincere Listener. 3.tListen to Customers’ Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue.4.tShow Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious!5.tIdentify and Anticipate Needs. Most customer needs are more emotional rather than logical. 6.tUnder Promise & Over Deliver. Apply the principle of “Service Beyond Self” . . . give more than expected. Meet and exceed their expectations. If you can’t serve their needs, connect them with whoever can. 7.tMake them Feel Important.Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them—and be sincere. 8.tTake Responsibility for their Satisfaction.Do whatever is necessary to help them solve their problems. Let them know that if they can’t find answers to their questions to come back to you for help.9.tTreat your TEAM well. Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers. 10.tChoose an Attitude of Gratitude. Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted.11.tPerform, Provide and Follow-Up.Always perform or provide your service in a spirit of excellence and integrity. If you say you’re going to do something—DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed. 12.tUse Gracious Words. "Thank you, thank you very much.

Susan C.Young

12 Simple Ways to Deliver Service Beyond Self1.tMake it Easy for People to Do Business with You.2.tBe an Awesome, Sincere Listener. 3.tListen to Customers’ Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue.4.tShow Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious!5.tIdentify and Anticipate Needs. Most customer needs are more emotional rather than logical. 6.tUnder Promise & Over Deliver. Apply the principle of “Service Beyond Self” . . . give more than expected. Meet and exceed their expectations. If you can’t serve their needs, connect them with whoever can. 7.tMake them Feel Important.Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them—and be sincere. 8.tTake Responsibility for their Satisfaction.Do whatever is necessary to help them solve their problems. Let them know that if they can’t find answers to their questions to come back to you for help.9.tTreat your TEAM well. Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers. 10.tChoose an Attitude of Gratitude. Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted.11.tPerform, Provide and Follow-Up.Always perform or provide your service in a spirit of excellence and integrity. If you say you’re going to do something—DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed. Use Gracious Words. "Thank you, thank you very much.

Susan C.Young

To Move from Woe to Wow with an Unhappy Customer. . . Apologize•tThank your customer for raising the issue.•tApologize sincerely–never argue. •tOwn the problem, even if it is not your fault.•tShow genuine concern in your gestures, posture, and tone of voice.•tTake your customer at their word without questioning their motives or integrity.

Susan C.Young

If the sun isn't shining where you are, be the sunshine where you are.

Clyde Lee Dennis

To stay grounded and feel secure, I choose:Faith over fear;Action over procrastination;Focus over distraction;Reflection over reaction.

Charles F. Glassman

When you get crapped on, grow a garden.

Tanja Kobasic

In a half-empty-glass sort of world, I’m the little girl whose cup runneth over.

Sheila C. Johnson

You are nothing less than a miracle!

Bryant McGill

Being alone will show you who you really are, and if you cannot get-on positively as the sole master of your space in that room alone, then you can absolutely forget about it after you add another person.

Bryant McGill

I am waiting for that Morning,When Me and My Dream, both will be Together.

Shashank Rayal

Most of all, I'll remind them each morning that we make a choice to bring positivity or negativity into the world, and that within every single person where lies an extraordinary story waiting to unfold.

Adam Braun

A person who has resolved to ‘think positive’ must constantly scan his or her mind for negative thoughts – there’s no other way that the mind could ever gauge its success at the operation – yet that scanning will draw attention to the presence of negative thoughts.

Oliver Burkeman

positivity is the father of reinvention

Josh Stern

Do not let your divorce define you and the rest of your life. Let go of anger and embrace the future possibilities of infinitesimal happiness

Divorce Goddess

If positivity is not your mindset, then reset

Josh Stern

If you take things the wrong way, be aware of which end is up

Josh Stern

The way is open, ride the wave of success again today. You can't lose.

Sereda Aleta Dailey

Key message to all patients: Let go of all negativity and empower your body through your positivity.

Widad Akreyi

When it comes to your career, you must always try and allow the positive aspects of your character to dictate what happens to you. Be led by your talent, not by your self-loathing; those other things you just have to manage.

Russell Brand

Each of us has a finite reservoir of energy in any given day. Whatever amount of energy we spend obsessing about missteps we have made, decisions that do not go our way or the belief we have been treated unfairly is energy no longer available to add value in the world.

Tony Schwartz

Spend as much time as possible with positive, joyful people and as little time as possible with negative, unhappy people.

Molly Friedenfeld

People live in fear of bad being out to get them, when in reality, the bad side is there only to be in polar opposite proportion to the positive that you are destined to thrive in. Conquer the negative, and thrive in the positive.

C. JoyBell C.

The heart of man is vulnerable to negativity, but it could be easily fortified with positivity

Michael Bassey Johnson

Positiveness of Soul is favourably gained through the Love Nature, rather than through mental prowess. Though attaining positiveness of Soul through the mind is possible; it is inferior to the positiveness that has been developed through the Love Nature (one's inner Soul nature to love and have affection.)

C. JoyBell C.

Don't spread negativity, that stuff is contagious and ruins us. The good news is, positivity can also be contagious and it lifts us.

Joshua Neik

It's incredibly touching when someone who seems so hopeless finds a few inches of light to stand in and makes everything work as well as possible. All of us lurch and fall, sit in the dirt, are helped to our feet, keep moving, feel like idiots, lose our balance, gain it, help others get back on their feet, and keep going.

Anne Lamott

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Positivity Quotes

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