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I learned that when you can turn a presentation into a conversation, you have won the battle of converting a client; and second, I learned that the real Carla was my best competitive weapon and my key personal advantage.
Carla Harris
The accumulation of non-obvious, ineffective, or misapplied actions leads to low productivity.
Chris Behnke
He has the power to render us happy or unhappy, to make our service light or burdensome, a pleasure or a toil. Say that his power lies in words and looks, in things so slight and insignificant that it is impossible to add and count 'em up; what then? The happiness he gives is quite as great as if it cost a fortune.
Charles Dickens
Be bold in pursuing what others believe is unrealistic because this will achieve more than being bland and unimaginative.
Janna Cachola
Once a message has been sent electronically, the writer has ceded power not just to the recipient, but to whomever the recipient chooses to forward the information. To access electronic communication is to control it. The recipient, not the writer, has power over future dissemination of the writer’s words.
Kent Alan Robinson
Every posting, message, or email creates an impression, a public persona, from which other people make judgments. We make judgments about others, but how often do we turn that critical analysis on ourselves?
Kent Alan Robinson
For every opinion, there is an equal and opposite opinion.
Kent Alan Robinson
You have the right to remain silent. Anything you say can and will be used against you in a court of law...Do you understand the rights I have just read to you? With these rights in mind, do you wish to speak to me?” Most Americans adults have heard the Miranda rights from countless television and movie crime drams. The first statement of the Miranda rights is a simple but powerful declarative sentence. “You have the right to remain silent.” Not speaking will not be held against you, but the suspect is told that any words spoken “can and will be used against you in a court of law.” U.S. law provides the opportunity for reflection and protection against self-incrimination with the last sentence asking, “Do you wish to speak to me?” Reflect and ask yourself, it is wise to post or send an email containing that information?
Kent Alan Robinson
An organization's proprietary, internal information is constrained only by an understanding that stake-holders will keep organizational matters within the organization.
Kent Alan Robinson
A damaging email forwarded outside the organization is indicative of problems within the organization.
Kent Alan Robinson
The written word imparts a gravitas the spoken word lacks. The underlying assumption is that time and thought has been expended on what was written, even if that is not the case.
Kent Alan Robinson
A car crash at seventy-five miles an hour results in glass and steel strewn about the roadway. Emergency workers attend to the injured drivers, passengers and bystanders, and remove the wreckage. An electronic communication wreck lacks the visual drama, but imparts damage just as real and just as permanent. A momentary lapse in judgment may prove catastrophic for the writer, their family, coworkers, and stakeholders.
Kent Alan Robinson
Emails, texts and social media promise the writer the power to be heard…In a society where relinquishing control is viewed as weakness, power is relinquished through every message sent without forethought to the potential consequences.
Kent Alan Robinson
Neither inherently good nor evil, electronic communication platforms are 100 percent dependent on user input.
Kent Alan Robinson
Caring and a sense of purpose evoke better performance than pressure and fear. The idea that only obsessive egomaniacs can produce breakthroughs is nonsense.
Brian de Haaff
Commerce does not have to be a ruthless, brutal enterprise that damages people’s lives. It can be a source of happiness, healing, and hope.
Brian de Haaff
Lovability — the capacity to earn genuine, heartfelt love and loyalty from customers — is the secret ingredient that propels a select few organizations ahead and leads not only to consistent growth and profitability but sustainable happiness for everyone involved.
Brian de Haaff
Lovable products, services, and companies are disrupting entire industries. They are changing the world.
Brian de Haaff
You can't dominate a network with old-style leadership.But, you can emerge, with the network's consent, as one of its leaders, regardless of your formal position or job title.
Phil Dourado
There is an interplay between great leadership, events, trends, the organization, the people in it, the market 'out there' that goes far beyond one person exercising their will over others. That's not what leadership is any more.
Phil Dourado
Love is the surprising emotion that company builders cannot ignore.
Brian de Haaff
We thrive when we are pulled by the future, not pushed by the past.
Crystal Kadakia
Understand this: If you pay attention to the client, he will pay attention to your product.
Alin Sav
You want to build a big business? Start with your character.
Alin Sav
Vision is oxygen for companies.
Alin Sav
It doesn't make sense to hire smart people and then tell them what to to , We hire smart people so they can tell us what to do.
Steve Jobs
Confidence, like art, never comes from having all answers.It comes from being open to all questions.
Earl Gray Stevens
If you delegate tasks, you create followers, if you delegate authority , you create leaders
Craig Groeschel
Leading means running fast enough to keep ahead of your people
S.M. Stirling
Convincing a team to believe in a vision takes sponsorship, commitment, and strong leadership. Commanding Excellence demonstrates how to create a culture that everyone commits to from the boardroom to the battlefield. A must-read for anyone who works in a goal-oriented environment
Dave Jones
Let them ask who you are but do not let others dictate who you should be.
Hockson Floin
Money Can make things better but a perfect relationship makes your life complete.
Hockson Floin
The Shoes Should fit! you can't build a business that is not yours.
Hockson Floin
Your company culture is the internal foundation on which everything in your business builds.
Amber Hurdle
To gain your share of the market, you must show how your company is different and how your culture produces a unique experience for your customers, leaving no room for competition. And that, Bombshell, is your brand.
Amber Hurdle
When you have a strong company culture it will shine through your brand and you can authentically say, “This is what our brand is about.
Amber Hurdle
Creating a company culture is the first operational step in becoming a bold, brave fempreneur. It creates certainty, a road map and stability.
Amber Hurdle
Your mission statement outlines why your company exists. It doesn’t have to be all fancy-pants, just a clear statement of what you do.
Amber Hurdle
While a mission statement speaks to why a company exists, a vision statement communicates what you want to accomplishin the future.
Amber Hurdle
Values are the measuring stick for howyou make decisions in business: goal setting, employee conduct, recognition, discipline—everything.
Amber Hurdle
Customer service has everything to do with consistency, systems, training, and the habits you and your team create.
Amber Hurdle
Your company culture is made up of the family rules ofyour business that establish consistent expectations among all.
Amber Hurdle
When you create a company culture, you are drawing your lines in the sand for you, first & then for anyone else who does business with you.
Amber Hurdle
All businesses begin and end with their company culture.
Amber Hurdle
You want how you do business to be consistent among all team members, including partners, management, employees, and even vendors.
Amber Hurdle
Your mission statement, vision statement, core values, and service standards provide a clear focus for all while keeping your team humble and hungry. It creates that family environment in which your employees enjoy coming to work and dealing with the challenges they face each day.
Amber Hurdle
If your culture is how you do business internally, your brand is what people believe about you externally.
Amber Hurdle
You can’t be “it” for everyone. In fact, if you try to please everyone, you will please no one, especially yourself.
Amber Hurdle
You’ve got to get your team to not only understand your company brand, but also to understand their personal brand.
Amber Hurdle
Even if you delegate that responsibility, ultimately you are the one responsible for howyour brand is portrayed.
Amber Hurdle
Never take lightly that becoming an employer puts another person’s ability to provide for their life in your hands.
Amber Hurdle
Train your new employee properly. Sounds so obvious, and yet it often doesn’t happen.
Amber Hurdle
Treat your employees like you would want to be treated if you were an employee.
Amber Hurdle
The real winners in life are the people who look at every situation with an expectation that they can make it work ot make it better.
Barbra Pletcher
A good businessman must have nose for business the same way a journalist has nose for news. In places where people see a lot of obstacles, I see a lot of opportunities. A good businessman sees where others don’t see.
Orji Uzor Kalu
Good leaders have vision and inspire others to help them turn vision into reality. Great leaders have vision, share vision, and inspire others to create their own.
Roy Bennett
Accountants are in the past, managers are in the present, and leaders are in the future.
Paul Orfalea
Whenever you see a successful business, someone once made a courageous decision.
Peter F Drucker
If you spend your life trying to be good at everything, you will never be great at anything.
Tom Rath
Although individuals need not be well-rounded, teams should be.
Tom Rath
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