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Image of the quote is loading... SaveSave The simple truth is that technology is still a poor substitute for human interaction. - Quote by Robert G. Thompson

The simple truth is that technology is still a poor substitute for human interaction.

Robert G. Thompson
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Most companies that win don't have a unique strategy; quite the opposite, they are doing what everyone else is doing but have figured out how to execute better.
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If you give customers a chance, they’ll communicate with you in many ways.
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Customers are speaking to you implicitly via their behavior, captured in the footprints they leave behind in your systems.
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Realize that employees and the customers both have to be engaged, at the same time, to move your business forward for sustainable success.
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To paraphrase Einstein, insanity is expecting employees to do one thing while rewarding them for doing something else.
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