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Image of the quote is loading... SaveSave Emails are viewed as an essential historical record of an organization. A record that cannot be expunged must be created with care or not created at all. - Quote by Kent Alan Robinson

Emails are viewed as an essential historical record of an organization. A record that cannot be expunged must be created with care or not created at all.

Kent Alan Robinson
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If you don't know the answer to a question, don't guess, don't speculate, don't hypothesize, don't make a joke it by email, tweet, conference call, or at a press conference...Somehow, eventually, the electronic communication surrounding a situation will be made public and clarify and clarify what actually transpired.
Kent Alan Robinson
People act in ways to maximize their self-interest within a company, so create incentives that align employee's objectives with the organization's mission statement. Reward compliance with core values as much as profitability, especially in the face of competitive pressures.
Kent Alan Robinson
EWI: Emailing While Intoxicated
Kent Alan Robinson
Most people do not see their words as power.
Kent Alan Robinson
Electronic communication has transmuted conversations into durable and accessible records. Revisionist history has gone the way of the phone booth.
Kent Alan Robinson
A single employee, with one message, can succinctly capture the essence of a corporation the same way an iconic photograph captures a moment. Unfortunately, it is usually the negative massages that are published or used in lawsuits.
Kent Alan Robinson
...with electronic communication, what one writes in a moment, eternity will not erase.
Kent Alan Robinson
An email cannot be ignored. You may wish an email was not sent to you, because you learned what you did not want to know, but it must be acted upon because there is now a permanent record linking you to that information.
Kent Alan Robinson
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