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Image of the quote is loading... SaveSave It can be rough going to maintain both composure and empathy in these situations, but a doctor's failure to do that is probably the number one reason why patients feel dissatisfied with their physicians and end up doctor-shopping endlessly. - Quote by Danielle Ofri

It can be rough going to maintain both composure and empathy in these situations, but a doctor’s failure to do that is probably the number one reason why patients feel dissatisfied with their physicians and end up doctor-shopping endlessly.

Danielle Ofri
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Neuroscientist Antonio Damasio describes emotions as the "continuous musical line of our minds, the unstoppable humming." This basso continuo thrums along while doctors make a steady stream of conscious medical decisions.
Danielle Ofri
But at the most basic level, doctors need to be able to come forward with their errors and near-misses, otherwise we will never know where the problems lay.
Danielle Ofri
What these older physicians exhibited is termed clinical curiosity. They stroke to understand their patients in order to elucidate the underlying medical conditions. This thoroughness, patience, and dogged curiosity may have been ingrained in them because they trained at a time when they were no rapid CTs or MRIs. But even now, when these diagnostic tools are at their fingertips, these physicians maintain this approach to patients, one that serves to appreciate the dignity and uniqueness of each patient and his or her illness.
Danielle Ofri
But I realized that not only did I need to keep tuning my skills as a doctor, I also had to figure out a way to live with the uncertainty of medicine and its attendant anxiety.
Danielle Ofri
Burnout also leads to a large swath of physicians who aren't as empathetic toward their patients as they could be.
Danielle Ofri
Empathy--the ability to identify with someone else's suffering--is certainly a prerequisite for a genuine apology.
Danielle Ofri
Empathy requires being attuned to the patient's perspective and understanding how the illness is woven into this particular persons' life. Last--and this is where doctors often stumble--empathy requires being able to communicate all of this to the patient.
Danielle Ofri
In general, empathy is easier the more we can identify with someone. When we can genuinely envision ourselves in a situation, it's possible to intuit what that person's suffering might feel like.
Danielle Ofri
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