Marilyn Suttle Quotes

Feelings have more to do with the story you tell yourself than the facts.
Marilyn Suttle
Compassion is the shortcut to connection.
Marilyn Suttle
Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.
Marilyn Suttle
Your customers are responsible for your company’s reason for existing.
Marilyn Suttle
Even your most loyal customers always have a choice about where to take their business.
Marilyn Suttle
After each customer interaction, notice if you gave them a “happy to see you” kind of experience.
Marilyn Suttle
How you think about your customers influences how you respond to them.
Marilyn Suttle
If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.
Marilyn Suttle
Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.
Marilyn Suttle
Customers are human and humans can view situations in unexpected ways.
Marilyn Suttle
Get in touch with your passion and put it to work at work.
Marilyn Suttle
Look for the positive qualities in your client's negative behavior.
Marilyn Suttle
When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.
Marilyn Suttle
Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.
Marilyn Suttle
People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.
Marilyn Suttle
When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely.
Marilyn Suttle
Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.
Marilyn Suttle
When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.
Marilyn Suttle
Notice the difference between being in control and needing control.
Marilyn Suttle
Moods can be contagious. Don't catch or spread a bad mood.
Marilyn Suttle
For every dilemma, find at least three or four possible solutions. The creative process leads to better results.
Marilyn Suttle
Truth builds trust.
Marilyn Suttle