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When you shut down vulnerability, you shut down opportunity

Brené Brown
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Cruelty is easy, cheap and rampant.
Brené Brown
Serpentining" means trying to control a situation, backing out of it, pretending it's not happening, or maybe even pretending that you don't care. We use it to dodge conflict, discomfort, possible confrontation, the potential for shame or hurt, and/or criticism (self- or other-inflicted). Serpentining can lead to hiding out, pretending, avoidance, procrastination, rationalizing, blaming, and lying.I have a tendency to want to serpentine when I feel vulnerable. If I have to make a difficult call, I'll try to script both sides of it. I'll convince myself that I should wait, I'll draft an e-mail while telling myself that it's better in writing, and I'll think of a million other things to do. I'll emotionally run back and forth until I'm exhausted.
Brené Brown
Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has gone to hell in a handbasket.
Brené Brown
Authenticity is a collection of choices that we have to make every day. It's about the choice to show up and be real. The choice to be honest. The choice to let our true selves be seen.
Brené Brown
Because true belonging only happens when we present our authentic, imperfect selves to the world, our sense of belonging can never be greater than our level of self-acceptance.
Brené Brown
The willingness to show up changes us, It makes us a little braver each time.
Brené Brown
When you judge yourself for needing help, you judge those you are helping. When you attach value to giving help, you attach value to needing help.
Brené Brown
If you want to make a difference, the next time you see someone being cruel to another human being, take it personally. Take it personally because it is personal!
Brené Brown
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